At 988bos, your privacy is a fundamental right, not an afterthought. This Privacy Policy explains exactly what personal data we collect from Members across Indonesia, how that data is used, who it may be shared with, and the controls you have over your own information.
Throughout this Privacy Policy, the following terms carry the meanings specified below:
988bos collects only the Personal Data that is necessary to provide its services, meet its legal obligations, and maintain the security and integrity of the platform. The categories of data we collect are set out in the table below:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID (KTP) number, passport number | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile phone number, residential address | Account communication, support, withdrawal notifications |
| Financial Data | Bank account number (BCA, BRI, BNI, Mandiri), e-wallet ID (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history | Deposits, withdrawals, AML compliance, fraud prevention |
| Technical Data | IP address, browser type, device model, operating system, session timestamps | Platform security, fraud detection, session management |
| Usage Data | Pages visited, games played, wagers placed, session duration, clickstream data | Platform improvement, responsible gaming monitoring, product analytics |
| KYC Documents | Scanned KTP or passport, proof of address, selfie with ID document | Identity verification, withdrawal approval, fraud prevention |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer service, dispute resolution, quality assurance |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than selfie-with-ID for KYC purposes), or health data, unless required by applicable law or expressly consented to by the Member.
988bos collects Personal Data through the following channels:
988bos uses Personal Data for the following purposes:
988bos processes Personal Data on the following legal bases:
| Legal Basis | When It Applies |
|---|---|
| Contractual Necessity | Processing required to create and manage your Account, process deposits and withdrawals, and deliver the services you have subscribed to. |
| Legal Obligation | Processing required to comply with AML, KYC, and CTF regulations, and to respond to lawful requests from authorities. |
| Legitimate Interests | Fraud prevention, platform security monitoring, responsible gaming oversight, and internal analytics — where these interests are not overridden by your privacy rights. |
| Consent | Marketing communications and any processing activities for which we specifically request your permission. Consent may be withdrawn at any time. |
988bos does not disclose your Personal Data to third parties except in the following limited circumstances:
All third-party Processors engaged by 988bos are required to sign data processing agreements that impose obligations equivalent to or stricter than those described in this Privacy Policy. We do not permit our Processors to use your Personal Data for their own purposes.
988bos retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or audit obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of Account + 5 years after closure | AML / KYC regulatory requirement |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| KYC Documents | Duration of Account + 5 years after closure | AML regulatory requirement |
| Technical & Usage Data | 13 months from collection | Security monitoring, analytics |
| Support Communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of lawful marketing basis |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized in accordance with our internal data destruction procedures. Anonymized data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.
988bos implements a layered security architecture to protect your Personal Data against unauthorized access, accidental loss, alteration, or disclosure. Our key security measures include:
988bos uses first-party cookies and similar tracking technologies to operate the platform, maintain your session state, and analyse platform usage. We do not use third-party advertising cookies or behavioural tracking tools for the purpose of serving targeted advertisements on external websites.
The cookies we use fall into the following categories:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Maintain your logged-in session, remember your language preference, and enable core platform functionality. These cookies are strictly necessary and cannot be disabled. | Session (deleted on browser close) |
| Functional | Remember your platform settings (e.g., preferred game view, odds format) between sessions to improve your experience. | Up to 12 months |
| Analytical | Collect anonymized data on how Members navigate the platform, which features are used most, and where technical errors occur — used exclusively to improve 988bos services. | Up to 13 months |
| Security | Detect and prevent fraudulent login attempts, bot activity, and suspicious session behavior. | Up to 24 hours |
You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging in to your Account and using core platform features.
Subject to applicable law and our legal obligations (including AML and KYC retention requirements), you have the following rights in relation to your Personal Data held by 988bos:
To exercise any of these rights, please contact our data team at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days. We may request proof of identity before actioning your request.
988bos applies age verification controls at the point of registration and as part of the KYC process. Any Account found to belong to an individual under 21 years of age will be immediately suspended, all activity will be voided, and any deposited funds will be returned to the originating payment method after deducting applicable processing costs.
If you believe that a minor has created an Account on 988bos using false information, please notify us immediately at [email protected] with the subject line "Underage Account Report". We take all such reports seriously and will investigate within 24 hours of receipt.
We encourage parents and guardians to use internet filtering and parental control tools to prevent minors from accessing gambling platforms. Information on parental control tools relevant to Indonesian internet users is available through Indonesian government digital literacy resources.
988bos reserves the right to update or amend this Privacy Policy at any time. When we make material changes — that is, changes that affect how we collect, use, or share your Personal Data in a way that could impact your privacy rights — we will notify active Members via email (to the address registered on the Account) and via a prominent notice on the platform, at least 14 days before the changes take effect.
Non-material amendments (such as typographical corrections, clarifications of existing practices, or updates to contact details) may be made without advance notice. The version number and "Last Updated" date at the top of this page will always reflect the most current version of the policy.
Continued use of the 988bos platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you should close your Account before the effective date of the change and contact support to initiate a final withdrawal of your Account balance.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the 988bos data team using the details below. Our support team, including native Indonesian-speaking agents, is available around the clock to assist you.
When contacting us about a data rights request, please include the following information to help us locate your records and respond efficiently:
We will acknowledge receipt of your request within 2 business days and provide a substantive response within 30 calendar days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Our Privacy Commitments
Privacy at 988bos is not a compliance checkbox — it is a core operational principle backed by technical controls, staff training, and contractual obligations applied to every party that touches your data.
Every byte of data transmitted between your device and 988bos is protected by TLS 1.3 encryption. Sensitive data stored on our servers is encrypted at rest with AES-256, ensuring your personal and financial information is never exposed in plain text.
Our KYC procedures verify the identity of every Member before withdrawal processing. This protects you from identity theft and ensures that your Account funds can only be withdrawn to payment methods you own and control — including BCA, BRI, BNI, Mandiri, OVO, and DANA.
988bos does not sell, rent, broker, or otherwise commercialize your Personal Data to any third party. Your information is used exclusively to deliver and improve our services, and to meet our legal obligations — nothing more.
You decide whether to receive marketing communications from 988bos. Opt-in is required before we send any promotional content, and you can opt out at any time by contacting support. Your communication preferences are updated immediately upon request.
We do not hold your data indefinitely. Clear retention schedules govern every data category — from transaction records (7 years, per financial regulations) to session logs (13 months). When the retention period expires, data is securely deleted or anonymized.
988bos maintains a documented incident response plan. In the unlikely event of a data breach affecting your Personal Data, we are committed to notifying you and the relevant authorities promptly, in accordance with applicable data protection regulations.
Stay Informed
Our full Terms & Conditions set out the rules governing your Account, while our Responsible Gaming page explains the player protection tools available to you. If you have any remaining questions, our FAQ page has answers to the most common Member enquiries.